1800 534 534
4.9rating from over 4,900+ customers

Your opinion matters

The team at Revive Financial is continually looking for ways to improve its service – this can’t be done without your input.

Licenses and accreditations

Revive Financial Group Pty Ltd (ACN 632 845 124) conducts its Australian Credit Licence activities through its wholly owned subsidiaries, including Revive Financial Pty Ltd (ACN 621 446 697, Australian Credit Licence 503321), Revive Debt Agreements Pty Ltd (RDAA 1337), and other related corporate bodies appointed as authorised credit representatives. Liability is limited by a scheme approved under professional standards legislation.

As part of our commitment to transparency and professional standards, we ensure our qualifications, Australian Credit Licence number, and Registered Debt Agreement Administrator number are clearly disclosed, so you can feel confident in the services we provide.

Our commitment to our customers

If you have a significant concern to raise with our team, we’ll work to resolve this with you as soon as we can.

Understand

Our team will review your comments and internally work to understand why you have raised concerns with us.

Support

You’ll be contacted by a member of our team to discuss and work through your inquiry.

Solve

We’ll work with you to resolve your query and keep moving forward.

Submitting a dispute

Whilst we always strive to provide the best possible service, we understand there may be times you are not satisfied. If this occurs, we have an internal dispute resolution formal process to address your concerns. If you do have a complaint in relation to us or our Services, please contact us on the details outlined below.

Contact: Complaints Officer

  • Phone: 1800 534 534
  • Fax: 1800 883 026
  • Email: solutions@revivefinancial.com.au
  • Online form: Alternatively, you can use the form below.

In order for us be able to assist you, you will need to explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive your complaint, we will attempt to resolve it as promptly as possible. If you are not satisfied with how we have handled your complaint, you may make a formal complaint via the External Dispute Resolution process.

External Dispute Resolution

Contact our External Dispute Resolution (EDR) Scheme Provider on the details set out below:

  • EDR Scheme Name: Australian Financial Complaints Authority (AFCA)
  • EDR Membership No.: 80580
  • Phone: 1800 931 678
  • Email: info@afca.org.au
  • Website: www.afca.org.au

Mail: AFCA Service Complaints Australian Financial Complaints Authority
GPO Box 3,
Melbourne VIC 3001

We’re not your only support line

Revive work with various social support partners to ensure you get the assistance that you need.

Submit complaint or feedback

Our team are here to assist with any queries you may have, or your experiences with our processes or services. Simply leave your information below.