Find Your Career at
Revive Financial

Your Responsibilities:

• Processing incoming and outgoing mail
• Scanning, photocopying of client files for appropriate filing and archiving
• Preparation of mail outs
• Monitor stationery stock levels, prepare stationary requirements, checking and verify receipt of stationery orders
• Maintaining office supplies including breakfast bar etc.
• Assisting Office Manager with ad hoc duties, general administration, projects, staff events and functions as required
• Assist with database management

The Successful Applicant:

• Minimum 2-3 years’ experience in an administration support role
• Tech savvy and knows their way around Office 365 programs (Word, Excel, PowerPoint, SharePoint)
• Good time management skills
• Pro-active and eager attitude
• Excellent attention to detail
• Excellent customer service skills and well spoken

Your Responsibilities:

• Leading a team of 3 internal software and web developers to deliver upon a clear project and product roadmap. Plus, a team of 3 external contractors
• Managing a diverse workload across coding, testing, debugging, and analytics.
• Liaising with executive team to ensure key stakeholders are aligned with delivery plans
• Managing current technology stack and conducting feasibility studies for upgraded software systems
• Designing and building new software programs, websites, and applications
• Writing advanced programming code
• Delivering clear and actionable insights based off a robust reporting rhythm

Skills Required:

• Bachelor’s degree in computer engineering or computer science
• Managerial experience preferred
• Advanced knowledge of programming languages including JavaScript, HTML5, C++, Java and SQL
• Knowledge of Delphi would be highly desired but not essential
• Knowledge of system frameworks including .NET and GitHub
• Experience creating and maintaining databases
• Experience working with Agile development technologies
• Advanced project management skills
• Good interpersonal skills

Your Responsibilities:

• You will maintain adherence to statutory deadlines, workflow timeframes, processes and case budgets
• All staff are involved in training other team members and providing input to continuously improve systems, precedents and processes.
• You are encouraged to develop professional referral relationships and your caseload will provide outward referral opportunities.
• Achieve personal productivity targets and complete tasks within allocated budget.

Skills Required:

• Degree qualification in accounting or commerce
• Qualified accountant (CA or CPA) or other suitable professional qualification
• 2-4 years’ experience in insolvency accounting, auditing, and financial accounting
• Have completed, or are willing to complete, ARITA Advanced Certification
• Solid technical competence in insolvency law and administration
• Have confidence to liaise with clients and other professionals at all levels
• Strong organisational and time management skills
• Ability to make decisions accounting for commercial and legal factors
• Ability to delegate and manage a team with initiative and professionalism
• Strong written and verbal communication skills

Your Responsibilities:

• Provide exceptional and professional customer service as a representative of Revive Financial
• Follow procedures to ensure solutions are explained in an effective and compliant manner to ensure our customers are making informed decisions
• Understand the options available to deal with unmanageable debt including the benefits and consequences of each
• Communicate with customers and other stakeholders of Revive in a professional and compliant manner
• Understand customer vulnerabilities and where vulnerabilities identified refer customer to our support partners for non-financial care
• Work well within the Customer Success Team and with other teams within Revive Financial towards our common goals as an organisation
• Participate in internal training and read industry updates to provide customers with professional care

The Role:

• Answer inbound calls or respond to online enquiries in a timely manner
• Communicate with customers to understand their situation and the circumstances that led to this situation
• Assess the financial situation of the customer by preparing a budget with the customer and assess their capacity to repay their debts
• Review the customer’s budget and any surplus to assess whether a payment arrangement with their creditors is possible
• Explain the options available to the customer based on their budget and individual circumstances and answer any questions
• Assist the customer to select a preferred debt management option
• Gather further information and supporting documentation from the customer to support the application
• Prepare the debt management application via an easy-to-use automated online software platform

Skills Required:

• Sound financial competency and understanding a budget
• Preferably have customer service or banking experience or a solid background in office administration
• Must be empathetic as we are dealing with vulnerable customers and have a great attitude
• Confident, positive, great communicator, self-motivated and work well in a team environment