How Tracey managed 20 accounts on one affordable fortnightly payment
Tracey’s story
Tracey
VictoriaAfter undergoing two surgeries in just eight weeks, Tracey and her partner faced a sudden and significant reduction in their household income. The situation compounded when her partner lost his job and was unable to find suitable employment due to his own medical circumstances. As the sole income earner supporting her partner and their four-year-old child, Tracey found herself trapped in a cycle of revolving credit. Multiple attempts to refinance failed, leaving her juggling 20 different accounts – including pay advances and high-interest cash loans – totalling over $47,000. We helped her secure an Informal Agreement, stopping the exorbitant interest rates and consolidating her obligations into one affordable fortnightly payment.
Age
41 years
Employment status
Full-time employed
Location
Victoria
Household type
De facto
Employment
HR manager
The challenge
Despite working full-time as an HR manager, sudden medical emergencies and a loss of dual income left Tracey trapped in a stressful cycle of payday loans.
Unexpected hardship
Tracey required two surgeries within an eight-week period, and concurrently, her partner lost his job due to medical circumstances.
Compounding expenses
Now the sole income earner supporting her partner and young child, everyday living costs forced a reliance on quick cash loans just to stay afloat.
Multiple creditors
Managing repayments across 20 different accounts, including high-interest pay advances and two credit cards, became an impossible financial juggling act.
Failed refinancing
Multiple independent attempts to consolidate the debts into one loan had failed, leaving her stuck with required minimum repayments of $2,247 a fortnight.
The solution
Comprehensive financial assessment
Practical guidance
Tailored solutions
Complete transparency
Why this approach worked
Getting started is easy and straightforward
Halting exorbitant interest
By establishing an Informal Agreement, we successfully stopped further interest from being applied to her quick cash loans – which were previously reaching up to 48% per annum – preventing the debt from spiralling further.
Simplified financial management
Instead of struggling to meet $2,247 in minimum repayments across 20 demanding accounts, Tracey now makes a single, affordable payment of $550 a fortnight, entirely breaking the stressful cycle of relying on payday advances.
The result
Tracey successfully entered into an Informal Agreement, experiencing immediate relief from the pressure of 20 separate creditors. The outcome reduced her minimum repayment obligations by $1,697 a fortnight, stopped crippling interest rates, and provided a clear, manageable 4.6-year path to becoming entirely debt-free.
Additional benefits
Breaking the cycle of relying on payday loans and revolving credit lines
Protection from compounding, exorbitant interest rates on short-term debt
Mental clarity and reduced financial stress by dealing with a single point of contact
A clear, structured timeline to regain complete financial control
Consolidating unexpected family debt
A change in employment left Emma struggling to support herself and her son through his mental health challenges, accumulating $17,000 in debt across four creditors. Unable to refinance and determined to avoid bankruptcy, we set up an Informal Agreement that consolidated everything into a single, realistic repayment plan – protecting her property and keeping her finances on track.
Keeping the workshop open
When COVID hit, John’s mechanic workshop suffered a severe downturn, leaving him with $113,000 in debt across seven creditors. Unable to refinance and determined to avoid bankruptcy to protect his business and family, we negotiated a 5-year Informal Agreement – reducing his debt by 20% into a single affordable payment plan, keeping his business running and his livelihood intact.
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My customer service specialist was very knowledgeable and supportive. She was very understanding and compassionate to my circustances. Sharon was extremely helpful and supported me through the entire process.
I recieved amazing help from Sharon. She helped me combine all my debt and work out a repayment that worked best for me. As a stay at home mother of 2, struggling to find work while studying, this has been a massive relief off my shoulders
Had the best experience with Jordyn, she has been so helpful and so easy to deal with. She really made something that seemed so hard feel so easy. 10/10 recommend
I am extremely satisfied with the service Kylie provided. When I first came to you, I was struggling feeling frustrated, depressed and carrying so much stress. There were times during this past month that I felt like giving up, going through so much left me with little energy or drive to keep gathering documents and moving forward. But I am so deeply grateful Kylie was there every step of the way. She patiently guided me, walked me through every part of the process, and gave me 100% support exactly when I needed it most. Thanks to her care and dedication, I was finally able to get everything sorted and signed off today. I truly recommend this service to anyone needing help. Thank you so much, Kylie Bennison keep up the amazing work! Honestly, you deserve a gold medal for the difference you’ve made. I appreciate you more than words can say 🙏🏽✨
In particular I want to single out Connie for being kind and empathetic during this process.
Warranee was extremely helpful. Answered all my questions and made me feel at ease.
Sharon was so helpful through the whole process and made it so easy.
Very easy to deal with. Went above and beyond to help my situation. Would highly recommend.
Great communication,
