How Amy secured hardship relief on her debts while navigating homelessness
Amy’s story
Facing severe financial distress, Amy and her two children were living out of their car while waiting for secure housing. She was struggling to keep up with $550 in monthly repayments towards a secured personal loan and 'Buy Now, Pay Later' debts. Despite creditors rarely offering hardship relief on secured debts, we advocated strongly on Amy's behalf. We successfully negotiated a Revive Temporary Hardship Plan (THP), providing her with immediate relief from repayments so she could prioritise securing safe accommodation for her family.
Age
31 years
Employment status
Part-time employed
Location
New South Wales
Household type
Single mother, 2 dependents
Employment
Personal care worker
The challenge
Despite working and receiving Centrelink support, a severe housing crisis and unmanageable debt repayments left Amy trapped in an incredibly vulnerable situation.
The solution
Comprehensive financial assessment
Practical guidance
Tailored solutions
Complete transparency
The result
Amy successfully entered a Revive Temporary Hardship Plan in January. This immediately stopped her unaffordable $550 monthly repayments, removed the stress of creditor harassment, and gave her the crucial financial breathing space needed to focus entirely on finding safe, stable housing for herself and her children.
Pausing high-interest payday loans
Losing his job left Nick, a single father, overwhelmed by $10,000 across eight debts – mostly high-interest payday loans – with $3,000 in monthly repayments he could no longer afford. With no assets and relying on Centrelink, traditional debt solutions weren’t the right fit. We secured a Temporary Hardship Pause, giving him a 3-month break from all repayments so he could focus on getting back into work.
Securing short-term payment relief
Unexpected cost of living pressures left Tom, a full-time sales professional, overwhelmed by $5,500 across four payday loans. With no assets and no path to refinancing, we secured a Temporary Hardship Program, getting all creditors to approve a significantly reduced payment plan. His monthly repayments dropped from $850 to just $200, giving him the short-term relief he needed to regain financial footing.
How Tom reduced his monthly repayments by $650 to manage cost of living pressures
How Nick paused $3,000 in monthly repayments to focus on finding employment
How Kristy & John saved 55% on their debt and kept their family home
What our customers are saying
I would like to say Thank you very much for helping me pay off all my debets. Thank you Thank you once again also to the manager who was looking after my account you have done a awsome job Thank you once again.
Very helpful and informative.
Amazing staff!! Process was quite effortless for a satisfying outcome. Thank you especially to Marisol
Revive has been fantastic. Always professional, understanding and supportive throughout the entire process. I am so grateful for their assistance. Thank you.
Good service
Very friendly staff and kept me updated every step of the way
I wouldn't think in million years I would be getting off from so many loans had to deal week by week until I found these beautiful lady Connie Vagras on Revive Financial. I just wanted to say thank you for getting me out of this situation. I have been struggling years and years trying to get my feet on the right spot. You're make my life alot more better now. You are so amazing with your services, very professional how you deal with the customers. We need more people like you in this world. Thank you so much for your assistance, and hope everything goes well in your future.
I had a wonderful experience working with Michelle. Her guidance was clear, patient, and genuinely supportive, making complex tasks feel manageable. She listened carefully, asked thoughtful questions, and provided practical solutions that boosted my confidence. I left the interaction feeling understood, valued, and well-equipped to move forward. Thank you, Michelle, for your excellent assistance!
Revive Financial was professional, helpful, and easy to work with. Their team (Annette) explained everything clearly and made the process simple and stress-free. Great customer service.
Excellent work/ people very helpful to everything and so professional.
I am very happy the service is so great specially with the broker who helped me with everything she very very good and work like professional Ms Tuanita Walsh Thank you so much
They helped me with my struggles so much and I really appreciated very much. Thank you to Nicolas (Nick) for all your help from the time i and my family went to Samoa to my father's funeral. You were able to hold all the payments until I got back. Thank you once again. Frances Leatua
I have been dealing with Nicole who has kept me in the loop throughout the journey and has kept me calm for what has been a stressful time in my life. No question has been ignored and at no point have I felt unsupported or lost. Nicole has been increadibly professional, transperant and only conveyed poistivity throughout my dealings with her. I would have no hesitation with recomending Revive or Nicole to any of my friends or family who need a way forward.
Kylie and Jesse have been very helpful and supportive
Anette was super helpful from start to finish. Compassionate and kind whilst offering different solutions.
Mason is very professional at her job and is very good explaining things to make it easy to understand
They are most helpful , very understanding and easy to talk to .
Excellent service and communication would highly recommend
Your too good
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