Case study

How Amy secured hardship relief on her debts while navigating homelessness

Revive THP
Initial debt
$4,000
Outcome
Paused payments
for 3 months

Key results at a glance

Results that speak for themselves
$4,000
Total debt managed
$550/mo
Repayments paused/relieved
3 months
Breathing space secured

The challenge

Despite working and receiving Centrelink support, a severe housing crisis and unmanageable debt repayments left Amy trapped in an incredibly vulnerable situation.

Housing crisis

Amy and her two young children were left homeless, forced to live out of their car while she tried to find a place to live in NSW.

Unmanageable repayments

She was paying $550 a month towards her debts, a massive drain on her limited income that prevented her from saving for a rental bond.

Secured debt complications

$1,000 of her debt was a secured loan with Swoosh, a lender that does not typically assist with hardship on secured debts.

Additional liabilities

She also had a $3,000 Afterpay debt, adding to the immediate financial and administrative pressure.

The solution

After an urgent review of Amy’s critical situation, we identified that a Revive Temporary Hardship Plan would provide immediate relief and allow her to prioritise her family’s basic needs.

Comprehensive financial assessment

We evaluated Amy’s severe circumstances, taking into account her homelessness, two dependents, and limited income.

Practical guidance

We approached Swoosh directly and, by highlighting the extreme nature of her homelessness, successfully secured a rare hardship approval on a secured debt.

Tailored solutions

We addressed her Afterpay debt alongside her secured loan, rolling her obligations into a unified hardship arrangement completed in January.

Complete transparency

We ensured Amy understood how the THP worked and how it would protect her from collections while she focused on finding housing.

Why this approach worked

Getting started is easy and straightforward

Reason 1

Exceptional circumstances recognised

By strongly advocating for Amy’s critical living situation, we successfully bypassed standard lender policies. We were able to get hardship approved on a secured Swoosh loan, which is typically very difficult to achieve.

Reason 2

Immediate cash flow relief

Stopping the $550 monthly debt repayments gave Amy vital, immediate funds to put towards a bond, rent, and basic necessities for her children.

The result

Amy successfully entered a Revive Temporary Hardship Plan in January. This immediately stopped her unaffordable $550 monthly repayments, removed the stress of creditor harassment, and gave her the crucial financial breathing space needed to focus entirely on finding safe, stable housing for herself and her children.

Before
After
Improvement
Monthly repayments
$550 per month
Paused under THP
$550/month freed up for housing
Creditor pressure
High (Secured loan & Afterpay)
Protected under Hardship
Complete peace of mind
Housing focus
Unable to save for a rental bond
Funds redirected to housing
Clear path to stable accommodation
Lender stance
Standard collection
Hardship exceptionally approved
Secured asset protected

Additional benefits

A comprehensive approach to your financial recovery

Protection from further aggressive collection actions on secured and unsecured debts

Crucial time to find stable, secure housing without financial harassment

Immense mental relief for a single mum navigating a severe family crisis

A structured plan to revisit the debt only when her living situation stabilises

Why choose Revive Financial?

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What our customers are saying

Easy to contact them and very helpful to know what the problem with your account.thank you for being patient.

Pinky
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So efficient, my adviser Joseph listened with empathy and helped me greatly with his advice and knowledge. Highly recommended to help anyone having difficulty with their financial troubles.

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Revive Firnancial have been really helpful. I was going down the drain towards the big flood when Rivive came in to help with my loans and dont know how I was gonna thank them. Thank you.

Grace Keii
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Sharon helped me tremendously and I'm great full.

Carmen
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revive fanancial is a great company to help put all debts into the one repayment. They are friendly and fast acting if any questions through the process. Very helpful company to deal with. Highly recommend them

Jayson
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I cannot thank Georgia at Revive Financial enough for her help. She was incredibly understanding, empathetic and attentive throughout the entire process, while also being so efficient and quick to get everything moving. Having my debt consolidation approved has taken such a huge amount of stress and pressure off me, and Georgia made what could have been an overwhelming experience feel simple and manageable. I’m genuinely so grateful for her support and the way she handled everything. Thank you so much, Georgia!

Anonymous
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Very professional and amazing service helped me beyond my expectations

Adam
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Revive gives a postive out come on your financial situation. Give them a go.

Andrew
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Very helpful and polite and positive communication.

Gordon
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Excellent Service Staff members was so helpful

Anonymous
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Anette was always very kind and understanding which go a long way when your are under the financial stress and pressure coming from everything answered my calls straight away and always answered my questions in way that I could understand them

Andrew
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Awesome. I should have rang you guys ages ago. Annika went above and beyond for me and I am very thankful. Thanks guys

Timothy
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Warranted has been amazing throughout the whole process, made every step simple and easy and very understanding

Joshua
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Connie is very professional and knowledgeable, gets onto it straight away, while keeping you informed at all times about the progress of your application. She listens has empathy and knows her work she is a professional through and through

Tammy
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I have had great help and support through the whole process so far

Cory
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Google

Revive Financial changed my life. I consolidated my debt, paid it down and now I’m debt free. Revive were easy to deal with, and even when there was an issue, a rep called me swiftly and we got it sorted.

Ira Snave
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Excellent communication, fast and excellent results,

Colin
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Sarah has been so helpful with the process of my application. I

Anonymous
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Google

I can't believe how easy the process was. I have a excellent experience

Richele Moore
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