How Amy secured hardship relief on her debts while navigating homelessness
Amy’s story
Facing severe financial distress, Amy and her two children were living out of their car while waiting for secure housing. She was struggling to keep up with $550 in monthly repayments towards a secured personal loan and 'Buy Now, Pay Later' debts. Despite creditors rarely offering hardship relief on secured debts, we advocated strongly on Amy's behalf. We successfully negotiated a Revive Temporary Hardship Plan (THP), providing her with immediate relief from repayments so she could prioritise securing safe accommodation for her family.
Age
31 years
Employment status
Part-time employed
Location
New South Wales
Household type
Single mother, 2 dependents
Employment
Personal care worker
The challenge
Despite working and receiving Centrelink support, a severe housing crisis and unmanageable debt repayments left Amy trapped in an incredibly vulnerable situation.
The solution
Comprehensive financial assessment
Practical guidance
Tailored solutions
Complete transparency
The result
Amy successfully entered a Revive Temporary Hardship Plan in January. This immediately stopped her unaffordable $550 monthly repayments, removed the stress of creditor harassment, and gave her the crucial financial breathing space needed to focus entirely on finding safe, stable housing for herself and her children.
Pausing high-interest payday loans
Losing his job left Nick, a single father, overwhelmed by $10,000 across eight debts – mostly high-interest payday loans – with $3,000 in monthly repayments he could no longer afford. With no assets and relying on Centrelink, traditional debt solutions weren’t the right fit. We secured a Temporary Hardship Pause, giving him a 3-month break from all repayments so he could focus on getting back into work.
Securing short-term payment relief
Unexpected cost of living pressures left Tom, a full-time sales professional, overwhelmed by $5,500 across four payday loans. With no assets and no path to refinancing, we secured a Temporary Hardship Program, getting all creditors to approve a significantly reduced payment plan. His monthly repayments dropped from $850 to just $200, giving him the short-term relief he needed to regain financial footing.
How Tom reduced his monthly repayments by $650 to manage cost of living pressures
How Nick paused $3,000 in monthly repayments to focus on finding employment
How Kristy & John saved 55% on their debt and kept their family home
What our customers are saying
Yes. From the moment my debt payment plan was approved, my experience with Revive Financial has remained very positive. Their case managers understand the human side of financial hardship and are always considerate, supportive and willing to discuss alternative arrangements when needed. The flexibility and consistency of their payment arrangements gave me the opportunity to stay on track and ultimately pay off my debt. I genuinely appreciate the support I received and would highly recommend Revive Financial to anyone experiencing financial hardship and looking for a compassionate and flexible service. Keep It Up
Revive are very good to work with always ringing to find out or to tell me how things are going very easy to understand
Connie was soooo amazing during my whole experience thus far, getting things for me sorted so promptly and speedy hasn't gone unnoticed. She a gem and really showed compassion in my situation which I was ashamed of but she is such a nice human (talked about our kids and lifes ups and downs) and it is nice to know that you do get the human touch when you are in difficulties at Revive Financial.
Amazing service
Extremely informative and clear on the process, impeccable phone manner and caring in nature
I reached out to Revive Financial a few weeks ago for help with my financial situation. I got paired up with Nick and i cannot say enough good about how helpful and professional he has been. He has handled my case from the beginning and made the whole process absolutely stress free. He responds quickly to any questions, provides regular updates, helps in any way possible and is a pleasure to work with. Thank you Nick for all your help and thank you Revive Financial. If you’re on the fence about reaching out for help with your financial situation don’t be. Reach out and they’ll make the process easy and stress free.
I’m happy that my case was handled properly and efficiently. Thank you so much. Annika Hamilton was so patient and accommodating. I a happy to refer Revive Financial to my friends and colleagues if they needed one. Many thanks. More power to your company. Much appreciated.
I would highly recommend Nick Smith from Revive Financial. Seeking help through a financially tough time he was nothing but supportive, and non judgemental, very on top of every detail and super efficient. Thanks Nick!
Staff truly care, answer every question, even the ones you didn’t think of. If you’re struggling with debt they’ll get your financial health back on track and you’ll feel like you can take control of your finances again. Incredible work, Francis has been great throughout my entire debt agreement and even now my debt Francis made sure I felt comfortable to approach them again if I need anything. 10/10
I had the pleasure of dealing with Connie Vargas she was exceptional 100 star rating✨️She explained the whole process thoroughly, friendly and very patient thank you Connie for your help very much appreciated🙂
Very friendly and easy to deal with. I was feeling very overwhelmed and Revive helped me put my finances back into manageable payments.
Cassandra has been fantastic to deal with and has made the process as seamless as possible. At a time when things felt completely out of my control, I greatly appreciated Cassandra’s assistance and genuine care and understanding.
Great friendly and helpful service 👌
Excellent customer service all the way from start to finish. Thank you very Mr Nick Smith. Will for sure recommend this company and its services & products. Kindly. Jack
very easy to contact and very fast response
Very easy to chat with and helped me understand everything i needed
I came to them 3 years ago, lost, in debt and didn’t see a way out. They immediately helped me and supported me. My repayments were tailored to my situation and they helped lower my cost phenomenally. Today I’ve finally finished with Revive a new person without debt due to their support and I can’t thank them enough and my financial future is looking very positive thanks to Revive. A big thank you to everyone who has helped me over these 3 years and a big shoutout to Francis for taking over my case and ending it with a positive note.
Very polite, clear, and understanding. Helped usbin a difficult situation
Very caring, helpful and efficient. Nothing was a problem Extremely supportive and payments were tailor made.
Related articles
