How Amy secured hardship relief on her debts while navigating homelessness
Key results at a glance
Amy’s story
Amy
New South WalesFacing severe financial distress, Amy and her two children were living out of their car while waiting for secure housing. She was struggling to keep up with $550 in monthly repayments towards a secured personal loan and 'Buy Now, Pay Later' debts. Despite creditors rarely offering hardship relief on secured debts, we advocated strongly on Amy's behalf. We successfully negotiated a Revive Temporary Hardship Plan (THP), providing her with immediate relief from repayments so she could prioritise securing safe accommodation for her family.
Age
31 years
Employment status
Part-time employed
Location
New South Wales
Household type
Single mother, 2 dependents
Employment
Personal care worker
The challenge
Despite working and receiving Centrelink support, a severe housing crisis and unmanageable debt repayments left Amy trapped in an incredibly vulnerable situation.
Housing crisis
Amy and her two young children were left homeless, forced to live out of their car while she tried to find a place to live in NSW.
Unmanageable repayments
She was paying $550 a month towards her debts, a massive drain on her limited income that prevented her from saving for a rental bond.
Secured debt complications
$1,000 of her debt was a secured loan with Swoosh, a lender that does not typically assist with hardship on secured debts.
Additional liabilities
She also had a $3,000 Afterpay debt, adding to the immediate financial and administrative pressure.
The solution
Comprehensive financial assessment
Practical guidance
Tailored solutions
Complete transparency
Why this approach worked
Getting started is easy and straightforward
Exceptional circumstances recognised
By strongly advocating for Amy’s critical living situation, we successfully bypassed standard lender policies. We were able to get hardship approved on a secured Swoosh loan, which is typically very difficult to achieve.
Immediate cash flow relief
Stopping the $550 monthly debt repayments gave Amy vital, immediate funds to put towards a bond, rent, and basic necessities for her children.
The result
Amy successfully entered a Revive Temporary Hardship Plan in January. This immediately stopped her unaffordable $550 monthly repayments, removed the stress of creditor harassment, and gave her the crucial financial breathing space needed to focus entirely on finding safe, stable housing for herself and her children.
Additional benefits
Protection from further aggressive collection actions on secured and unsecured debts
Crucial time to find stable, secure housing without financial harassment
Immense mental relief for a single mum navigating a severe family crisis
A structured plan to revisit the debt only when her living situation stabilises
Pausing high-interest payday loans
Losing his job left Nick, a single father, overwhelmed by $10,000 across eight debts – mostly high-interest payday loans – with $3,000 in monthly repayments he could no longer afford. With no assets and relying on Centrelink, traditional debt solutions weren’t the right fit. We secured a Temporary Hardship Pause, giving him a 3-month break from all repayments so he could focus on getting back into work.
Securing short-term payment relief
Unexpected cost of living pressures left Tom, a full-time sales professional, overwhelmed by $5,500 across four payday loans. With no assets and no path to refinancing, we secured a Temporary Hardship Program, getting all creditors to approve a significantly reduced payment plan. His monthly repayments dropped from $850 to just $200, giving him the short-term relief he needed to regain financial footing.
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