How Amy secured hardship relief on her debts while navigating homelessness
Amy’s story
Facing severe financial distress, Amy and her two children were living out of their car while waiting for secure housing. She was struggling to keep up with $550 in monthly repayments towards a secured personal loan and 'Buy Now, Pay Later' debts. Despite creditors rarely offering hardship relief on secured debts, we advocated strongly on Amy's behalf. We successfully negotiated a Revive Temporary Hardship Plan (THP), providing her with immediate relief from repayments so she could prioritise securing safe accommodation for her family.
Age
31 years
Employment status
Part-time employed
Location
New South Wales
Household type
Single mother, 2 dependents
Employment
Personal care worker
The challenge
Despite working and receiving Centrelink support, a severe housing crisis and unmanageable debt repayments left Amy trapped in an incredibly vulnerable situation.
The solution
Comprehensive financial assessment
Practical guidance
Tailored solutions
Complete transparency
The result
Amy successfully entered a Revive Temporary Hardship Plan in January. This immediately stopped her unaffordable $550 monthly repayments, removed the stress of creditor harassment, and gave her the crucial financial breathing space needed to focus entirely on finding safe, stable housing for herself and her children.
Pausing high-interest payday loans
Losing his job left Nick, a single father, overwhelmed by $10,000 across eight debts – mostly high-interest payday loans – with $3,000 in monthly repayments he could no longer afford. With no assets and relying on Centrelink, traditional debt solutions weren’t the right fit. We secured a Temporary Hardship Pause, giving him a 3-month break from all repayments so he could focus on getting back into work.
Securing short-term payment relief
Unexpected cost of living pressures left Tom, a full-time sales professional, overwhelmed by $5,500 across four payday loans. With no assets and no path to refinancing, we secured a Temporary Hardship Program, getting all creditors to approve a significantly reduced payment plan. His monthly repayments dropped from $850 to just $200, giving him the short-term relief he needed to regain financial footing.
How Tom reduced his monthly repayments by $650 to manage cost of living pressures
How Nick paused $3,000 in monthly repayments to focus on finding employment
How Kristy & John saved 55% on their debt and kept their family home
What our customers are saying
I recieved amazing help from Sharon. She helped me combine all my debt and work out a repayment that worked best for me. As a stay at home mother of 2, struggling to find work while studying, this has been a massive relief off my shoulders
Had the best experience with Jordyn, she has been so helpful and so easy to deal with. She really made something that seemed so hard feel so easy. 10/10 recommend
I am extremely satisfied with the service Kylie provided. When I first came to you, I was struggling feeling frustrated, depressed and carrying so much stress. There were times during this past month that I felt like giving up, going through so much left me with little energy or drive to keep gathering documents and moving forward. But I am so deeply grateful Kylie was there every step of the way. She patiently guided me, walked me through every part of the process, and gave me 100% support exactly when I needed it most. Thanks to her care and dedication, I was finally able to get everything sorted and signed off today. I truly recommend this service to anyone needing help. Thank you so much, Kylie Bennison keep up the amazing work! Honestly, you deserve a gold medal for the difference you’ve made. I appreciate you more than words can say 🙏🏽✨
In particular I want to single out Connie for being kind and empathetic during this process.
Warranee was extremely helpful. Answered all my questions and made me feel at ease.
Sharon was so helpful through the whole process and made it so easy.
Very easy to deal with. Went above and beyond to help my situation. Would highly recommend.
Great communication,
They made me feel ok about making a mistake and gave me simple guidence to find a resaloution
Joseph has been awesome, professional and a great help to me during my time of financial distress. He made the impossible possible. Nothing is too troublesome for him. The team are friendly and helpful as well. Highly recommend Joseph.
Insanely supportive and helpful company. They’ve made the process super easy and fair, and have created a very manageable outcome. Mason and Ruth specifically in my case have both exceeded high levels of customer service.
I have had a really great experience with revive financial. They have been extremely supportive and my support has been Mason throughout the entire process and she has been fantastic
I really enjoyed my experience. Anette was incredibly helpful, friendly, and made everything easy to understand. They took the time to answer all my questions and provided excellent support throughout the process.
Fantastic service great help could not have done it without the whole team best choice i ever made thanks everyone that helped me achieve my debt free life
Understandingly considers real life circumstances and addresses personal situations with a target approach. Questions are well defined and realistic. Provides a great customer service with reliable and friendly staff. I highly recommend Revive Financial to anyone seeking financial assistance. Thanks
Connie has been so amazing to work with. She is so approachable and understanding and has made this process so smooth. She has helped above and beyond especially over the past 4 weeks with a traumatic experience I have been going through. I couldnt have done any of this without her support.
Very easy process and very helpful customer service!
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